medical news: Improved clinical quality leads to decline in quality of patients' experiences

Improved clinical quality leads to decline in quality of patients' experiences

....."Clinical quality is about doing things correctly - strict guidelines, standardization and checklists, for example - so when you consider experiential quality is about customizing health-care delivery to an individual patient's needs, there is a tension there," said Aravind Chandrasekaran, assistant professor of management sciences at Ohio State and lead author of the study.
How might this tension play out?......