Any economist who persists in believing that healthcare is a market product just like any other has not spent any time as a patient.  You give up your body and power to an institution and a team of strangers. They have all of the technical knowledge, you are on your back and you are scared.  The last thing you are is a shopper and bargaining agent.  There is nothing new in what we experienced – it is the reality of being a patient in a system that struggles to get things right....