|
|
|
|
|
|
|
|
Seth's Blog:
"By the time the phone rings, there's already trouble. When that
manager is called or this department is reached, it's because someone is
disappointed, angry or stuck. Illness, broken promises or a real
urgency have led to this new conversation even taking place.
So don't start with, "[Name of company] mumble mumble" as if there's a blank slate just waiting to be written on. There's already a lot of writing on that slate. Don't demand to know the record number or begin with doubt and an edge of dismissal. Be on our team.....
So don't start with, "[Name of company] mumble mumble" as if there's a blank slate just waiting to be written on. There's already a lot of writing on that slate. Don't demand to know the record number or begin with doubt and an edge of dismissal. Be on our team.....
0 comments :
Post a Comment
Your comments?
Note: Only a member of this blog may post a comment.