Seth's Blog: Let's start with "sorry" Ovarian Cancer and Us OVARIAN CANCER and US Ovarian Cancer and Us

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Thursday, May 23, 2013

Seth's Blog: Let's start with "sorry"



Seth's Blog:

"By the time the phone rings, there's already trouble. When that manager is called or this department is reached, it's because someone is disappointed, angry or stuck. Illness, broken promises or a real urgency have led to this new conversation even taking place.
So don't start with, "[Name of company] mumble mumble" as if there's a blank slate just waiting to be written on. There's already a lot of writing on that slate. Don't demand to know the record number or begin with doubt and an edge of dismissal. Be on our team.....

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