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Blogger's Note: this was a study in urology (with a positive result) but could apply elsewhere; it is noteworthy that there have been lawsuits (defamation of character) concerning this topic; one recent legal opinion (sorry - didn't keep it) favoured the patient (opinion vs defamation - can't recall the country)
CMA
"A new study involving Ontario urologists has determined that a good bedside manner tends to result in better online reviews from patients.
The analysis by Queen's University researchers involved an assessment of 3,288 online ratings for 224 urologists - 75% of the provincial total in that specialty - that had been posted on the popular RateMDs.com website.
The study's lead author, Dr. Michael Leveridge, said that even though many physicians are skeptical about the value of the online reviews, they reflect "one window into patients' minds that should not be ignored."
Online patient-rating sites have become popular worldwide, despite heavy criticism from some physicians. (In 2007, the CMA and Canadian Medical Protective Association sent letters to the site warning against the publication of defamatory comments about doctors, and some comments were removed as a result.).....
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