pilot program - Drug mishap reporting system created for consumers - Canadian Medical Association Journal

Note: the article does not mention until the final statements that this is a pilot project NOR does the website



The new national medication incident reporting system is the first of its kind to directly engage Canadian consumers

http://safemedicationuse.ca/report/index.html

"Health care practitioners and hospitals have been reporting medication incidents using similar tools for years, but there’s never been a formal mechanism to collect incident reports from consumers," says Bonnie Salsman, project lead for the website, which was developed with support from Health Canada.


In the past, if a consumer wanted to report a medication mistake, they had to use a tool designed for health care workers, or else ask a medical practitioner to report the incident on their behalf.


"It wasn’t a consumer-friendly process. It was really difficult for people to get their concerns heard without doing a considerable amount of footwork first," says Salsman. "That there were still patients who took the initiative to report incidents using the practitioner reporting system showed us how helpful a consumer tool would be."


The website offers Canadians a simplified form to report any medication incident involving the use of prescription and nonprescription drugs, natural health products, imported products, or devices used to administer medicine. Consumers can report incidents that occur at any stage in the prescribing, dispensing, administration, or monitoring of a medication. They can also offer their own suggestions on how to avoid similar mishaps in future....cont'd

According to the 2008 Commonwealth Fund International Health Policy Survey of Sicker Adults, 1 in 10 Canadians with health problems have reported receiving the wrong medication or doses when filling a prescription or when hospitalized in the last two years, while nearly 1 in 7 said they had experienced a medication error in the past two years.
The Institute for Safe Medication Practices Canada will continue to monitor the success of the website’s pilot phase in the coming months, and expects to report preliminary results to Health Canada this fall.

ISMP Canada will:

• review your report
• look for system problems that could cause errors to happen
• prepare recommendations that are designed to prevent mistakes with medication
• send recommendations about medication safety to health professionals and consumers
• provide consumer-focused information and tips about medication safety on the SafeMedicationUse.ca website

ISMP Canada will not:

• investigate a complaint on your behalf with an organization or health professional that is responsible for an error in care
• investigate the actions of individual practitioners
• report (for disciplinary purposes) the incident to professional authorities responsible for regulating the practice of health professionals
• release or publish any information that could identify the reporter of an incident, a patient, a health professional or an organization involved in an incident